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Technology is changing the way businesses conduct day to day functions and nowhere is that more true than in retail. This Gartner report, Predicts 2020: Consumers Determine Retail Success Well Before the Sale, explores the new demands consumers are putting on retailers and how CIOs should be leveraging things like AI and ML to enhance the shopper experience.

We believe, this report explores how:

• AI and ML are enhancing the retail landscape
• Work-related sharing economy services are altering labor patterns
• The growing importance of sustainability is changing buying behavior
• Offers to the consumer are expected to be increasingly relevant as knowledge about the consumers increases

Download Predicts 2020: Consumers Determine Retail Success Well Before the Sale for more on how retail CIOs can optimize emerging technology in today’s digital era.